Box Office & Venue Operations Officer

Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2025 QS World University Rankings, in which we were ranked as the global No. 1 institution for both Music and Performing Arts. The College has held this world-leading place in Performing Arts for the four successive years, while Music is a new subject introduced to the rankings in 2024.

An exciting opportunity has arisen for a proactive and customer-focused Box Office & Venue Operations Officer to join the Estates & Facilities team. This full‑time, permanent role is central to delivering a first‑class service to audiences, students and staff across more than 500 events each year. The RCM Box Office sells tickets for the RCM’s venues: the 400-seat Amaryllis Fleming Concert Hall, 400-seat Britten Theatre, Performance Hall, Performance Studio and Museum, as well as other smaller venues.

The successful candidate will oversee the daily operation of the busy RCM Box Office, using Spektrix to manage ticketing, reporting and customer records, and working closely with colleagues across Marketing, Performance & Programming and Front of House. The role also includes supporting visitor experience projects, front‑of‑house operations and major events such as Open Days and Graduation.

You will be accustomed to prioritising a busy workload and excited by the prospect of contributing to the vibrant artistic life of the RCM. Successful applicants will be able to demonstrate the following attributes:

• Experience in a public‑facing environment, ideally within the performing arts
• Excellent communication and customer service skills
• Strong IT skills and ideally experience of ticketing software
• Flexible and adaptable to support a variety of ticketed performances at RCM

Job reference number: 201-26

Closing date: 9am Tuesday 17 March 2026

Interview date:
Wednesday 25 March 2026

This post is offered on a permanent, full‑time basis and is immediately available.

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Royal College of Music
Prince Consort Road
London
SW7 2BS

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