Hybrid Customer Success Manager Retention
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-06-24
Listing for:
Russell Publishing
Full Time
position Listed on 2026-06-24
Job specializations:
-
Business
Client Relationship Manager, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Russell Publishing is seeking a Customer Success Manager to manage a portfolio of high-value accounts. The successful candidate will provide excellent customer service, ensuring client satisfaction while achieving their goals.
Responsibilities include maintaining account health, driving retention, and fostering growth through strategic relationships. A minimum of 3 years’ experience in account management or a B2B customer service role is required, along with strong communication skills.
Benefits include a hybrid working model, pension contributions, and opportunities for personal development.
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