Catering Manager

• Catering Manager
• Up to £40,000, Dependent on Experience
• 40 Hours Per Week
• Monday to Friday
• Location:
  
  Birmingham Children's Hospital, Steel house Lane, Birmingham, B4 6NH

We are seeking an experienced Catering Manager to lead and develop our customer focused retail, hospitality, and patient dining services at Birmingham Children’s Hospital
.

The successful candidate will be responsible for ensuring the delivery of high quality catering that meets contractual commitments, operates efficiently within budget, and complies with all relevant legislation and policies. With a proven track record in managing diverse catering operations, you will drive service development, achieve financial targets, and lead a dedicated team to provide exceptional experiences for our patients, visitors, and staff.

This is a unique opportunity to make a meaningful impact in a dynamic healthcare environment.

• Proven experience in managing Patient Dining and Retail services within a hospital environment, with full operational knowledge of the relevant areas.
• Strong leadership skills with experience managing and developing a team, including workload planning, resource allocation, and performance management.
• Ability to report on KPIs, financial performance, and manage budgets effectively to ensure service excellence and cost control.
• Knowledge of food safety, health and safety legislation, and compliance standards, with experience ensuring safety standards are maintained across all staff and contractors.
• Excellent stakeholder management skills to liaise with hospital staff, client stakeholders, and external agencies, enhancing service delivery.
• Demonstrated ability to implement and uphold company policies, procedures, and training programmes, fostering a culture of high quality service and compliance.
• Strong focus on customer satisfaction, with experience monitoring and improving service standards to ensure high levels of patient and client satisfaction.

• Proven experience in leading a team within a service environment, healthcare experience is desirable but not essential.
• Strong financial awareness, including cost control, revenue management, and margin optimisation in a catering setting.
• Excellent communication skills with patients, visitors, colleagues, and clients.
• Ability to work independently, flexibly, and professionally in stressful and changing situations.
• Experience in delivering relevant training in line with company guidelines.
• Sound understanding of Health and Safety, employment laws, and other legislative requirements.
• Proficiency in IT skills, including working knowledge of MS Office (Word, Excel, Outlook).

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24‑hour virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death in Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.