Business Analyst: Salesforce and Sales Tools

You're in the right place. Global Payments, including Worldpay, is powering the future of commerce. Ready to take your career global with us?

Make your mark at one of the biggest names in payments. We’re looking for a Business Analyst:
Salesforce & Sales Tools to join our ever‑evolving CRM & Sales Tools team.

• Partner with stakeholders to understand business problems and translate them into clear, actionable user stories.
• Articulate product vision and user stories in a way that is easily understood by development teams.
• Manage and refine the product backlog for one or more CRM and Sales Tools products.
• Define user‑story acceptance criteria; accept/refine stories with Scrum teams for sprint readiness.
• Capture and document operational requirements for change requests to ensure clarity and completeness.
• Serve as the connector between business stakeholders and technical teams to maintain alignment and effective communication.
• Determine and manage backlog priorities, including items targeted for upcoming sprints.
• Track and document third‑party vendor development and design for future reference and issue resolution.
• Review and provide feedback on test plans to ensure changes meet acceptance criteria.
• Monitor development progress and provide timely updates to stakeholders.
• Apply Agile methods and processes to promote a disciplined project management approach.
• Lead planning and review meetings to communicate feedback on development outcomes.

• Bachelor’s degree and 3+ years of Fintech operational product experience/knowledge.
• Knowledge of Salesforce and sales‑automation tools (beneficial).
• Experience with the Scaled Agile Framework (SAFe) and systems‑development environments (preferred).
• Strong negotiation, organization, management, analytical, and people skills.
• Excellent verbal and written communication skills for both technical and non‑technical audiences at all levels.
• Positive outlook, strong work ethic, and responsiveness to internal and external stakeholders.
• Proven ability to build effective relationships and gain agreement on audit/findings or recommendations with control owners prior to management presentation.

The CRM & Sales Tools team sits within Global Enterprise and is responsible for building and developing strategic CRM tools that enable Sales, Marketing, Demand Generation, Customer Support, and other departments to maximise operational leverage in serving our customers globally. We focus on delivering innovative solutions and process automation to empower teams and drive efficiency across the business.

London hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish work spaces, we want people to feel excited to come and do their best work.

Act like an owner:
We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact.

Win as one team:
We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

Global payers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Global payer. Apply now to take your career global.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

FLEX, our family inclusion community, offers support for all Global payers at every stage, from raising families to caring for loved ones.

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.