Housing Administrator, Business

Green Square Accord  are looking for an organised, proactive and curious Operations Contract Administrator to join our growing Operations team ensuring the best and most cost effective services are provided to our housing clients!

You’ll be joining a small, passionate team at an exciting stage of development, helping us shape how we deliver services to our customers and communities. You’ll have the opportunity to influence processes, suggest improvements and trial new ways of working from day one. If you’re someone who enjoys variety, takes pride in getting the details right, and wants to make a genuine difference, we’d love to hear from you.

You’ll play a key role in supporting the smooth delivery of operational contracts and services across our organisation.

• Processing and matching invoices, raising purchase orders and resolving payment queries.
• Managing diaries, coordinating meetings and preparing agendas and supporting documentation.
• Collating information for KPI reports, customer satisfaction surveys and performance reviews.
• Monitoring shared inboxes and responding to customer, contractor and colleague enquiries.
• Raising queries, identifying issues and escalating concerns where appropriate.
• Maintaining accurate records, contract documentation and performance data.
• Supporting contractor review meetings and tracking actions through to completion.
• Working closely with colleagues, suppliers and contractors to ensure services are delivered effectively.

We’re looking for someone who combines strong administration skills with a genuine desire to improve how things are done.

• Experience processing invoices, purchase orders and financial administration.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office, particularly Excel, Word and Outlook.
• The ability to gather, analyse and present information clearly.
• Excellent communication skills and a customer-focused approach.
• The confidence to challenge, question and elevate issues when needed.

Curiosity - You don’t simply follow processes; you look for ways to improve them. You’re comfortable asking questions, making suggestions and helping us find smarter ways of working.

Passion - You care about achieving great outcomes for the people we serve. You understand that behind every invoice, report and contract is a service that matters to our customers.

Adaptability - No two days are the same. You’ll thrive in a varied role where priorities can change, new challenges emerge and opportunities to learn are everywhere.