Senior Mortgage & Protection Manager, Consumer
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-19
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-19
Job specializations:
-
Business
Regulatory Compliance Specialist, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
- Play a key role in delivering outstanding customer experiences
- Ensure every interaction is responsible, compliant and adds real value
- Use insight, coaching and clear direction to help your leaders and advisers better understand customer needs and build deeper, more meaningful relationships
- Work closely with Heads of Home, Consumer Growth performance teams and a wide network of business partners to land priorities at pace, share insight and continuously improve how we serve customers
- Keep customers at the heart of every decision, using data, market awareness and judgement to simplify journeys, improve conversations and deliver better outcomes
- Lead with strong accountability for risk and conduct, embedding a culture where doing the right thing for customers is always the starting point
- Create an inclusive, high-performing environment
- Build capability through high-quality coaching, feedback and development
- 6+ years proven experience leading mortgage and protection or equivalent teams delivering strong customer outcomes within a regulated financial services environment
- Demonstrated ability to lead and develop teams through coaching, performance management and clear accountability for results
- Strong understanding of customer outcomes, with a track record of embedding a customer-obsessed culture
- Experience operating in a highly regulated environment, ensuring fair, consistent and compliant customer outcomes
- Ability to use data, insight and storytelling to influence decisions and support delivery of commercial objectives
- Experience working alongside digital or AI-enabled capabilities to enhance team performance or customer outcomes
- Experience contributing to the delivery of commercial plans through execution and performance leadership
Position Requirements
10+ Years
work experience
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