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Lead Product Manager – Conversational AI & Digital Service
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-07-27
Listing for:
BT Group
Part Time
position Listed on 2026-07-27
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
BT Group in the United Kingdom is seeking a Lead Product Manager - Conversational AI to own the product strategy, roadmap and prioritisation across all customer service channels, delivering a coherent backlog and measurable improvements to customer experience. The role is based in Manchester or Glasgow with a hybrid pattern (office 3 days a week).
You will collaborate with Product, Technology, Operations and Commercial teams to enable digital‑first, AI‑enabled service, reduce cost‑to‑serve, and
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