Strategy Director Levy Posted Operations

Strategy Director - NEC, Birmingham | Full-Time / Permanent

Up to £90000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritize people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

The Director of Strategy will be responsible for shaping and delivering the long-term strategic direction of Levy's catering and hospitality operation across the NEC Group portfolio. Working closely with the Operations Director, NEC Group stakeholders and Levy leadership, you will identify opportunities to drive commercial growth, operational excellence and innovation across conferences, exhibitions, live entertainment, retail and hospitality.

This is a highly visible leadership role, responsible for ensuring strategic initiatives are successfully implemented and embedded across one of the UK's busiest and most diverse venue portfolios. The successful candidate will work collaboratively across Levy and NEC Group teams to enhance guest experience, maximise revenue opportunities and support the continued growth of the partnership.

• Develop and implement a comprehensive long-term strategy across conference & events, exhibitions, live entertainment and retail operations.
• Identify new commercial opportunities, revenue streams and strategic partnerships to support business growth.
• Work collaboratively with Commercial, Operations, Culinary, Marketing and Finance teams to maximise venue utilisation and customer experience.
• Lead strategic planning across Levy's NEC Group operations, ensuring alignment with both Levy UK & Ireland and NEC Group objectives.
• Analyse market trends, customer insights and competitor activity to inform strategic decision making.
• Present strategic recommendations and business cases to senior leadership, supported by data-driven insight.
• Foster a culture of innovation, continuous improvement and accountability.

• Identify and implement operational improvements across hospitality, retail and event operations.
• Streamline cross-functional processes to improve efficiency and consistency.
• Introduce meaningful KPIs and performance measures that support operational excellence.
• Champion technology and digital innovation to improve scheduling, resource planning and guest experience.
• Work closely with Facilities, IT and Commercial teams to ensure operational strategies remain scalable and future-focused.
• Conduct regular operational reviews and benchmarking to identify improvement opportunities.
• Embed a culture of continuous improvement across all areas of the operation.

• Develop and execute commercial growth strategies across exhibitions, conferences, hospitality and retail.
• Identify new business opportunities including partnerships, sponsor ships, premium hospitality concepts and retail innovation.
• Lead pricing strategy and revenue optimisation initiatives to maximise profitability.
• Collaborate with Sales and Marketing teams to develop successful go-to-market strategies for new products and services.
• Monitor commercial performance against agreed KPIs and adjust strategy where required.
• Develop business cases for investment in new concepts, technology and operational improvements.
• Keep abreast of industry developments and competitor activity to ensure the NEC remains at the forefront of venue hospitality.

• Buil…