Legal Ops Lead: Process & Project Delivery

• Working with the MD to take responsibility for various BAU operational matters as they arise, acting as a trusted partner on key priorities and ad hoc initiatives.

• Taking the lead on discrete projects linked to the day to day operations of the Brand - to deliver improvements as needed, including the design/improvement and implementation of processes across areas such as Finance, Risk & Compliance, IT & Legal Technology and People.

• Ensuring projects are delivered efficiently and cost effectively, with a focus on scalability and continuous improvement.

• Reporting on project progress to SHMA MD and Leadership team , including contributing to regular operational updates and communications across various channels.

• Liaising and collaborating with individuals across SHMA and Ampa where needed, building strong relationships with central group teams (e.g. Finance, IT, Risk, People team) to ensure effective delivery.

• Providing operational support to the SHMA brand MD, where needed.

• Acting as the point of escalation for specific operational delivery – as agreed with the MD.

• Acting as a key point of contact for legal teams for escalating operational issues, providing troubleshooting and support and ensuring queries are seen through to resolution.

• Connecting stakeholders across the business, ensuring queries are directed efficiently and outcomes delivered.

• Working with Team Leaders to embed new processes and ways of working across the brand.

• Championing the needs of legal teams, ensuring feedback is captured and represented in group-wide initiatives.

• Supporting the delivery of group-level initiatives impacting the brand.

• Supporting internal communications, including in-person brand updates and intranet content maintenance.

• Supporting onboarding activity, including involvement in induction processes and acting as a point of contact for new joiners.

• Supporting member lifecycle processes, including coordination of leavers and oversight of file management processes where required.

• Delegating tasks and overseeing workflow of junior support, as appropriate.

Requirements

• Previous strong experience of legal operations management within law firms: such as practice manager role and responsibilities
• Awareness of legal operational compliance requirements
• Execution focused, driven and comfortable ‘juggling’ competing priorities
• Excellent communication skills and strong attention to detail
• A willingness to learn, combined with a pro-active, solution focused approach to drive results
• High degree of drive, self-motivation, and resilience. A “can do” attitude, able to make things happen
• Always committed to delivering the best possible outcome to clients and stakeholders
• Willingness to be flexible, performing additional ad-hoc responsibilities deemed commensurate with the role and being alert to changing accountabilities as the brand’s needs change
• Be engaging and a strong influencer, able to bring colleagues on board with new ideas and initiatives, including at senior stakeholder level
• A completer/finisher with a strong focus on getting things done
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment Commercially aware and pragmatic in approach
• Collaborative and approachable, with strong relationship-building skills
• High level of ownership and accountability for delivery
• Experience of delivering cross-functional projects and driving operational improvements

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Hard Skills

• legal operations management
• project management
• process design
• process improvement
• operational support
• file management
• onboarding processes
• cross-functional project delivery
• risk and compliance awareness
• troubleshooting

Soft Skills

• excellent communication
• attention to detail
• pro-active approach
• self-motivation
• resilience
• influencing skills
• organizational skills
• collaboration
• relationship-building
• accountability