Bid Manager, Business

About The Role Main Purpose of Job

Competitive tender and framework procurement is the primary route to market across NHS and public sector language services. Winning consistently in that arena requires more than good bid writing. It requires early market intelligence, credible framework relationships, sharp commercial judgement on which opportunities to pursue, and submissions built around a genuine argument rather than a compliance exercise.

This role owns that vertical end to end. You will take full commercial ownership of Word
360's tender function: identifying and qualifying opportunities, owning bid strategy and submission quality, managing our framework relationships, and building the market intelligence that tells the wider commercial team where to focus.

You will manage our Bid Writer directly, raising the quality and consistency of everything we submit. But this is not a role that sits behind a desk writing responses. You will be out in the market, building relationships with framework providers and procurement bodies, attending engagement events, and developing the early-stage intelligence that turns into pipeline twelve months before a tender is published.

Own the tender vertical

• Take full ownership of Word
  360's bid and tender function, from opportunity identification through to submission, feedback, and continuous improvement.
• Own the tender pipeline. Anticipate and identify upcoming opportunities across NHS, ICB, and public sector procurement well in advance of publication, ensuring Word
  360 is positioned before the tender goes live.
• Make the bid or no-bid decision on every opportunity, applying commercial judgement on fit, win probability, and resource requirement rather than bidding for everything.
• Own bid strategy and win themes for every submission, ensuring each response is built around a clear commercial argument rather than a compliance exercise.
• Write, review, and quality-assure bid responses to an industry-leading standard, holding the pen personally on the most strategically significant submissions.
• Analyse tender outcomes, gathering and interpreting evaluator feedback on both wins and losses, and translating it into measurable improvements in future submissions.
• Build and maintain a bid library, response bank, and standardised bid process that improves quality and reduces turnaround time on every submission.

Framework and partnership management

• • Own Word
    360's relationships with NHS framework providers, including NHS SBS, HTE and other relevant procurement frameworks, ensuring we maximise the commercial value of every framework position we hold.
  • Identify and pursue new framework opportunities, managing the application and accreditation process end to end.
  • Represent Word
    360 at procurement engagement events, market engagement exercises, and supplier days, building relationships with procurement leads and framework bodies.
  • Monitor the NHS procurement landscape for direct award opportunities, framework call-offs, and contract expiries across the market, feeding qualified opportunities into the commercial team.
  • Work alongside the BDM and Partnerships Manager, who leads on wider public sector, BSL, and private sector partnerships, ensuring the two functions complement rather than overlap.

Market intelligence and commercial insight

• • Build and maintain a view of the NHS and public sector language services market: who is contracted with whom, when contracts expire, and where Word
    360 has the strongest opportunity to compete.
  • Track competitor activity across tender outcomes, framework positions, and market movements, and translate that into practical commercial intelligence for the sales and account management teams.
  • Identify opportunities beyond tenders that the BDM and account management team can act on, including trusts approaching renewal, ICBs consolidating contracts, and organisations experiencing service issues with incumbent providers.
  • Report on bid pipeline, win rate, and market intelligence to the Head of Sales and Marketing on a regular basis.

Team leadership

• • Directly manage and develop the Bid Writer, setting clear standards for submission quality, managing…