Training Coach; North Region

Overview

Join to apply for the Training Coach (North Region) role at Tie Talent

Head Office - Wonderfield Group

Contract:

Full Time

Salary: 35000

Contracted

Hours:

40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan. We operate restaurants, factories, and kiosks, with a growing portfolio in fresh fruit and other food concepts. We are seeking a Franchisee Coach who will be a hands-on expert for fresh food — especially sushi — partnering with Franchisees to ensure top-tier products across our network.

In this role, you’ll coach on sushi skills, food safety practices, and troubleshooting quality concerns, helping to build confidence and capability across our network. You’ll deploy with the Operations Team to support Franchisees where you’re needed most, driving improvements in performance and service quality.

Here’s what you’ll be responsible for — and where you’ll make the biggest difference:

• Conduct regular kiosk assessments to identify areas for improvement in food quality and safety, ensuring every counter meets our high standards.
• Deliver on-site coaching and training to Franchisees and their teams — covering sushi-making, knife skills, and operational excellence.
• Support new Franchisees with tailored induction and orientation, setting them up for long-term success from day one.
• Monitor training outcomes and evaluate how interventions translate into improved performance.
• Provide actionable feedback to the Head of Openings and Franchisee Support to guide the development of our Franchisee network.
• Capture insights from the field to evolve and enhance training materials reflecting real-world needs and best practices.
• Collaborate with other Franchisee Coaches and Operations Team members to share learnings, spot trends, and drive continuous improvement.
• Keep up with trends and innovations in sushi and Asian-inspired food to keep our offer fresh and relevant.
• Maintain detailed records of coaching activities, outcomes, and progress to support ongoing development and accountability.

• Fantastic hybrid working environment: on-site Monday to Thursday, generally Fridays from home.
• Opportunity to grow your career with available apprentice program.
• Supportive team and development opportunities.

• Entry level

• Contract

• Other

• Technology, Information and Internet