Operational Contract Support

About the job

Job summary

Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HMRC is the UK's tax, payments, and customs authority, and we have a vital purpose: we collect the money that pays for public services and help families and individuals with targeted financial support.

Join us at the forefront of HMRC's compliance transformation, where we are delivering a bold and complex portfolio of change designed to reshape how compliance outcomes are achieved across the organisation. The Compliance Transformation Portfolio is strategically aligned to HMRC's wider objectives and encompasses a diverse range of initiatives-from digitising case management and enhancing risk identification to modernising data infrastructure and onboarding new capabilities.

With a roadmap that spans five years, the portfolio is focused on delivering tangible benefits, including improved yield, operational efficiency, and customer experience.

Job description

As Operational Contract Manager, you will play a key role in the effective management, governance, and assurance of contracts across the Compliance Transformation portfolio. The role provides end-to-end operational oversight of contract administration, supplier performance, financial management, and delivery outcomes, ensuring all arrangements achieve value for money and align with programme objectives.

You will actively support procurement activity across the commercial lifecycle, including contributing to commissioning requests, call-off processes, and contract mobilisation. This includes ensuring compliance with internal governance, supporting the development of specifications and commercial documentation working closely with Commercial and the Business/Programmes to enable timely and compliant procurement outcomes.

You will support the ongoing management of contracts, including supplier relationship management, performance monitoring, risk and issue management, financial tracking, and driving continuous improvement. The role also requires robust assurance of supplier delivery, ensuring that contractual obligations are met and that suppliers are held to account where required.

Working collaboratively with stakeholders across Commercial, Finance, Security, Strategic Business Partners, SROs, and delivery teams, you will provide coordinated oversight and insight to optimise contract performance, mitigate risk, and support successful programme delivery.

The role requires occasional travel/overnight stays for whole team and function specific away days held across HMRC's regional offices. These will be planned in advance, with notice provided.

Person specification

Key Responsibilities will be:

• Operational Contract Management:
  Support the Business/Programmes and Commercial with all aspects of contract lifecycle management, including new procurements, renewal, extension, mobilisation, and contract exit.
• Risk Analysis:
  Support the identification and mitigation of risks associated with contractual arrangements/supplier performance to protect outcomes and organisational objectives.
• Stakeholder
  
  Collaboration:
  
  Build strong relationships with internal teams, suppliers, and external stakeholders to ensure that contracts align with project needs and deliverables.
• Performance Monitoring:
  Manage the process to monitor performance of contracts/suppliers to ensure they deliver VFM and drive efficiencies by continuously holding suppliers to account for their performance through agreed contractual KPIs, SLAs and deliverables.
• Budget Management/Financial Tracking:
  Monitor contract budgets and invoicing ensuring adherence to financial controls as well as liaising with Finance colleagues to support reporting of actuals/forecasts by Programme/work stream.
• Security and onboarding:
  Ensure adherence of all key activities relating to security, onboarding/offboarding procedures, and tracking of resources against contracts and Statements of Work.
• Drive continuous improvements within the ways of working within the team to reduce cost, time, and effort where possible, including process mapping current and future ways of working as the team matures.
• Experience delivering trusted, secure, and resilient services, ensuring predictable outcomes in complex operational environments.

Essential Criteria

• Experience in Operational Contract Management, demonstrating management of risk,…