Identity & Access Management Lead

Closing Date:
Thursday 3rd September 2026

Location(s):
Birmingham, Bristol, London or Manchester

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Identity is a critical capability underpinning every customer, partner and colleague interaction across BT Business. As our Identity & Access Management Product Lead, you will own the business vision, strategy, governance and roadmap for identity and role-based access management capabilities.

This is a Principal-level leadership role, combining deep IAM expertise with strategic product ownership. You'll shape long-term priorities, influence investment decisions and partner with Digital teams to deliver secure, scalable and customer-centric identity experiences.

Working within the Customer Experience team, you'll balance customer experience, commercial outcomes, security requirements and technical feasibility while ensuring identity remains a key enabler of growth, self-service and digital transformation.

• Define and drive the Identity & Access Management strategy across BT Business.
• Own and prioritise the Identity roadmap, aligning investment and delivery with business and customer outcomes.
• Act as the business owner for identity demand, gathering and prioritising requirements across BT Business.
• Partner with Digital teams to shape roadmaps and delivery priorities, ensuring identity capabilities deliver business value.
• Establish governance standards, access models and role-based access principles.
• Improve customer and colleague identity journeys, balancing usability, security and compliance.
• Monitor performance and adoption, identifying opportunities for optimisation and future investment.
• Build strong relationships across Customer Experience, Product, Digital, Security and Group Identity teams.
• Champion simplification and innovation, reducing friction while maintaining effective controls.

• Deep expertise in Identity & Access Management (IAM), Identity Governance, CIAM and role-based access management, with experience shaping identity capabilities in a large, complex organisation.
• Proven experience leading a product, platform, capability or service, including ownership of strategy, roadmap, governance and prioritisation.
• Experience influencing senior stakeholders and delivery teams to translate business needs into solutions that balance customer experience, security, compliance and commercial outcomes.

• Knowledge of Identity Governance & Administration (IGA), authentication and authorisation frameworks.
• Experience designing customer or colleague identity experiences within digital transformation programmes.
• Experience working in Agile and product-led environments.
• Knowledge of governance, risk and regulatory requirements relating to access management.
• Experience driving stakeholder engagement, change and adoption of new capabilities.

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector…