Officer, Business, Office Administrator​/ Coordinator

Be the person who helps children find the right home, at the right time.

At Compass Community
, we're committed to transforming the lives of children and young people through safe, stable and therapeutic care. We're looking for a highly organised and compassionate Residential Home Finding Officer to join our growing Home Finding Team and play a vital role in ensuring children are matched with the most appropriate home as quickly and effectively as possible.

This is an exciting opportunity for someone with experience in children's services, residential care, fostering, admissions or social care who wants to make a meaningful difference behind the scenes while working closely with local authorities, commissioners and operational teams.

As a Residential Home Finding Officer, you will manage referrals from initial enquiry through to outcome, coordinating information and supporting decision-making to ensure children are matched to homes that can best meet their needs.

You’ll be the key point of contact for commissioners throughout the referral process, ensuring a professional, responsive and child-centred service at all times.

Working closely with Registered Managers, Regional Operations Managers and senior colleagues, you’ll help facilitate smooth admissions and support positive outcomes for children across our residential services.

• Managing referrals from receipt through to outcome
• Acknowledging referrals within agreed service standards
• Coordinating and gathering information to support matching decisions
• Liaising with commissioners to obtain any additional information required
• Keeping commissioners updated throughout the referral journey
• Escalating urgent, complex or high-risk referrals when necessary

• Coordinating discussions between operational teams to assess referrals
• Maintaining an up-to-date understanding of vacancies and service availability
• Supporting the preparation of admissions documentation
• Helping to ensure smooth transitions from offer through to admission
• Identifying opportunities for appropriate internal moves where beneficial

• Maintaining accurate records across CRM and internal systems
• Ensuring referral information remains organised, complete and audit-ready
• Updating trackers, reports and referral databases
• Assisting with reporting and quality assurance activities
• Identifying and resolving data discrepancies

• Developing positive working relationships with Local Authorities and commissioners
• Providing professional and responsive communication via telephone and email
• Supporting preparation for commissioner meetings and discussions
• Acting as a positive ambassador for Compass Community

• Experience with in children’s residential care, fostering, social care, admissions or a home finding environment
• Experience managing referrals or coordinating processes from enquiry to outcome
• Experience working with multiple stakeholders and building effective relationships
• Experience using CRM, database or case management systems
• Strong administration and organisational skills with excellent attention to detail

• Experience working with Local Authorities or commissioning teams
• Knowledge of children’s residential care services
• Experience supporting occupancy, admissions or placement processes

• Understanding of children’s services and safeguarding principles
• Excellent organisational and prioritisation skills
• Strong written and verbal communication skills
• Confident using Microsoft Office and CRM systems
• Strong analytical and problem-solving abilities
• Ability to work accurately in a fast-paced environment
• K…