Business Capabilities Lead

Location Bournemouth, Reading, Cheadle, Sheffield, Nelson, Battersea, Birmingham

This is a Permanent , Full Time vacancy.

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a
Business Capabilities Lead
to
shape, prioritise, and govern business demand, ensuring initiatives are aligned to strategic objectives and deliver measurable business value. You will lead a team of Capability Product Owners, the role drives consistent ways of working, process simplification, and benefits realisation across the business systems portfolio.

Job Title:
Business Capabilities Lead
Salary:
DoE

Location:

Any major O2 Business office
Hours of work:
Monday to Friday 8:30/9:00 – 5:00/5:30

As a Business Capabilities Lead, you will:

• Lead and develop the Capability Product Owner community, providing direction, coaching, mentoring, and support.
• Act as the primary front door for business demand, ensuring requests are captured, assessed, prioritised, and aligned to strategic objectives.
• Own the business capability roadmap and prioritisation process, ensuring initiatives are aligned to business strategy and deliver measurable business value.
• Lead the review and optimisation of end-to-end business capabilities and processes, challenging existing ways of working, driving simplification, standardisation, and adoption of best practice, and ensuring technology investments deliver measurable business value and benefits rather than replicating legacy processes, organisational complexity, or system constraints.
• Drive value-based prioritisation, ensuring investment and delivery effort is focused on the highest-value opportunities.
• Establish and maintain consistent ways of working, governance, standards, and best practices across capability ownership and business analysis.
• Ensure Capability Product Owners work effectively with technical delivery teams to translate business needs into deliverable solutions.
• Manage cross-capability dependencies, conflicts, and prioritisation decisions to optimise business outcomes across the organisation.

• Experience with in Telecommunications, IT Services, or another large, complex enterprise environment.
• Proven experience leading Product Owners.
• Strong experience shaping business demand, prioritisation frameworks, roadmaps, and business cases.
• Demonstrable experience driving business value, benefits realisation, and outcome-focused delivery.
• Strong understanding of end-to-end business processes across customer, operational, and commercial functions.
• Excellent stakeholder management and influencing skills, with experience engaging senior business and technology stakeholders.
• Experience working with internal delivery teams and third-party suppliers to deliver business change and transformation.

Our ethos is simple:
the more you put in, the more you get out.

What we Offer:

25 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if you're getting married
£500 referral bonus– bring great people, get rewarded!
Professional development– training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Exclusive Virgin media and O2 deals for you and your family/friends
Exclusive discounts and savings at over 1,200…