Project Support Officer

Job title:

Project Support Officer

Location:

Hybrid working – Birmingham office at least 1 day per week

Contract:

Fixed-term contract for up to 2 years for a short-term project or piece of work

Hours:

Full-time (37 hours per week)
Salary: £35,000 per annum
Grade: 11
Job Req: TBC

The role:

This role will be responsible for supporting the delivery of regulatory projects and programmes. It enables the smooth running of projects and programmes, supporting the project delivery team through the operation of project management processes and the co-ordination of business management actions and activities on their behalf.

You will work closely with the priority project and programmes teams and working groups as well as wider colleagues across the Commission to ensure that we have effective oversight and monitoring of priority project activity and that we have a consistent drumbeat rhythm across the organisation.

You will manage your own workload with the guidance and support of your line manager and prioritise tasks to ensure key project timelines and specific work requirements are met.

Our offer to you:

- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days’ annual leave)
- Flexible working & family-friendly policies
- Ergonomic, fully accessible office, very close to Birmingham New Street Station  
- Open, collaborative and people-focused culture
- Recognised by the Sunday Times Best Places to Work awards 2026.  

Your responsibilities:

- Responsible for supporting the overall management and coordination of the project or programme. You will work closely with project leads to ensure that projects are set up effectively and have accurate plan documentation.
- Manage project controls, reporting to the Project Lead about the project status.
- Develop project performance reports, assisting in the management and tracking of plans, risk and coordination of work streams.
- Be responsible for ensuring that dependencies, risks, issues and milestones are accurately captured and escalated to senior colleagues so that they can be appropriately managed.
- Support the planning and implementation of governance and assurance activities by setting up systems to ensure they are planned and scheduled well in advance.
- Effectively help setup and coordinate reporting mechanisms, ensuring that teams are inputting to report to SRO and central performance.
- Make recommendations on resource requirements to the Senior Project Manager/Programme Manager (as appropriate).
- Support the wider team with learning and development to embed good delivery and practice.  
- Follow the Gambling Commission’s portfolio and project delivery frameworks and contribute towards continuous improvement.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.

What we’re looking for:

Essential criteria:

- Experience of working in a project/programme environment.

- Experience of stakeholder management and engagement at all levels (internal and external).  
- Excellent written and verbal communication skills that are clear and concise.  
- Proven ability to identify risks and issues and to escalate quickly whilst proposing solutions.
- A solution-orientated mindset with the ability to work at pace and cope with ambiguity.  
- Strong planning and organisation skills, with an ability to appropriately re-prioritise and change as required to meet deadlines

Desirable criteria:

- Relevant project management qualification (APM, PRINCE2, Agile)
- Knowledge of Government Functional Standard for Project…