Data Analyst

Position: Performance Data Analyst
Location: City and Borough of Birmingham

Summary of Role
To analyse financial and operational data to provide actionable insights that drive business performance, optimise service delivery, and support strategic decision-making across the organisation. Bridge the gap between finance, operations, and business units to enhance profitability and operational efficiency.
What you will be doing
 
* Prepare and analse monthly, quarterly, and annual financial performance reports comparing actual results against budgets and forecasts, identifying variances, trends, and drivers across service lines, business units, and regions.

* Monitor key financial metrics and analyse operational metrics including service delivery efficiency, utilisation rates, productivity, quality indicators, and customer satisfaction scores.

* Identify operational bottlenecks, inefficiencies, and opportunities for process improvement.

* Conduct cost-benefit analyses for operational initiatives and improvement projects.

* Track and report on operational KPIs, creating dashboards and scorecards for stakeholder visibility.

* Collaborate with operations, service delivery, sales, and leadership teams to understand business challenges and translate complex data into clear, actionable insights for non-financial stakeholders.

* Support business case development for new services, contracts, investments, and strategic initiatives.

* Provide analytical support during contract negotiations, pricing reviews, and client profitability assessments.

* Maintain and enhance financial and operational reporting systems, dashboards, and data visualization tools while ensuring data accuracy, consistency, and integrity across multiple sources.

* Automate routine reporting processes, develop ad-hoc analyses for management requests, and recommend improvements to analytical processes, reporting frameworks, and performance measurement systems
What we will need from you

* Professional qualifications in Accounting, Business, Economics, or related quantitative field (or progress toward them) preferred but not essential depending on work-related experience (essential).

* 3-5 years in financial analysis, management accounting, business analysis, or commercial finance role, ideally within a service organisation (essential).

* Demonstrated track record of delivering impactful insights that influenced business decisions and experience working with large datasets and reporting systems (essential).

* Advanced Excel proficiency including pivot tables, complex formulas, and data modeling (essential).

* Experience with business intelligence and visualization tools (Power BI, Tableau, or similar) (essential).

* SQL or database query skills desirable.

* Understanding of financial statements, management accounting principles, and cost analysis.(essential).

* Statistical analysis and forecasting techniques (essential).

* Experience with Corrigo desirable.

* Strong problem-solving abilities with attention to detail, accuracy, and ability to synthesize complex data from multiple sources into coherent insights (essential).

* Commercial acumen to understand business drivers, operational realities, service business models, cost structures, and value drivers (essential)..

* Excellent written and verbal communication skills with ability to present complex information clearly and create compelling presentations and visualisations for diverse audiences (essential)..

* Understanding of operational processes, service delivery metrics, and client and commercial mindset (essential).

* Collaborative team player who builds strong cross-functional relationships, adaptable in fast-paced environments with competing priorities, and maintains high integrity handling confidential information.
What you can expect in return
 
* Competitive & negotiable…