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Senior Customer Success Leader – Strategic Accounts

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Nice
Full Time position
Listed on 2026-09-29
Job specializations:
  • Business
    Customer Success Management, Client Relationship Management
Job Description & How to Apply Below

NiCE is seeking a Principal Customer Success Manager to lead relationships with our most strategic customers and partners. You will own outcomes, influence senior stakeholders, and ensure delivery across governance, programme, and technical teams.

The role demands executive presence, business acumen, and a bias for action in fast‑moving environments. You’ll collaborate with Sales, Delivery, and Product teams, travel to meet clients in person, and translate complex delivery into clear value for

We would love to welcome a new Senior Customer Success Leader – Strategic Accounts to our organisation in United Kingdom.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.

All applications are reviewed carefully by our team.

The position is based in United Kingdom.

This opportunity is part of our work in Management & Operations, Sales.

Position Requirements
10+ Years work experience
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