Delivery Support Coordinator

This is a brilliant opportunity to build a career in project delivery within a fast-moving Managed Services business. You will sit at the heart of our End User Support team, keeping customer engagements running smoothly from the moment a deal is won through to successful closure. If you are highly organised, enjoy bringing order to complex work and want a genuine path into project coordination, this role gives you the exposure, ownership and support to get there.

You will work alongside experienced Project Managers, architects and operational leaders, learning how great delivery happens while making a real impact from day one.

This is a brilliant opportunity to build a career in project delivery within a fast-moving Managed Services business. You will sit at the heart of our End User Support team, keeping customer engagements running smoothly from the moment a deal is won through to successful closure. If you are highly organised, enjoy bringing order to complex work and want a genuine path into project coordination, this role gives you the exposure, ownership and support to get there.

You will work alongside experienced Project Managers, architects and operational leaders, learning how great delivery happens while making a real impact from day one.

You will take ownership of coordination, scheduling and delivery support across a range of customer engagements, keeping things on track and everyone informed.

• Own the delivery of small, low complexity projects and moves, adds and changes (MACs) end to end, using our in house PSA tool and the ITO Professional Services framework.
• Support the wider delivery team on key engagements by taking on coordination and administrative tasks, freeing them to focus on the big delivery decisions.
• Help capture scope, assumptions and costs during solution handover, working with Presales and Account teams to turn these into a clear, delivery ready project definition.
• Own and maintain operational rotas for the Service Desk and wider End User Support functions, making sure the right people are in place to meet customer and service needs.
• Coordinate rota changes such as leave, training, shift swaps and absence, working with managers and team leaders to keep coverage gaps to a minimum.
• Track consultant allocation, utilisation and forecasts against project plans, flagging capacity gaps and coverage risks to the right people early.
• Support financial administration, including accurate time recording, milestone tracking and invoicing in line with customer contract terms.
• Grow your skills alongside Project Managers and senior colleagues, with a clear view towards progressing into a Project Coordinator role.

You will bring strong organisation, a head for detail and a genuine appetite to learn how projects are delivered well.

• The confidence to take a small project or MAC through to closure with minimal oversight.
• Clear communication skills, with the ability to keep team members, colleagues and customers well informed and aligned.
• Some experience of, or a strong interest in, working in a managed services or professional services environment.
• A highly organised approach, comfortable juggling your own project work alongside support tasks across several engagements at once.
• An analytical mindset, at ease working with data and KPIs such as utilisation, milestones and reporting deadlines.
• Good attention to detail, especially when maintaining documentation, logs and reports.
• Solid stakeholder awareness, communicating professionally at every level, customers included.
• Familiarity with standard project tools such as MS Project, Excel and SharePoint, and the willingness to travel as the role requires.

Please note, applicants…