Service Product Manager

Delta, founded in 1971, and listed on the Taiwan Stock Exchange, is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities.

As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

The Service Product Manager is responsible for developing, pricing, quoting, and managing the lifecycle of service offerings across the EMEA region. The role ensures services are commercially competitive, operationally deliverable, and aligned with customer needs.

Key Responsibilities

• Develop and manage service offerings across their full lifecycle.
• Conduct market, customer, and internal analysis to identify service opportunities.
• Create and maintain service documentation including service descriptions, scopes of work, and SLAs, ensuring services are standardised and scalable across the region.
• Prepare and deliver accurate, commercially sound service quotations, defining scope, cost‑to‑serve, margin, and risk considerations for each quote.
• Develop and maintain service pricing structures, rate cards, and packaged offerings.
• Analyse win/loss data and market trends to refine pricing.
• Work closely with Engineering, Field Service, Operations, Supply Chain, Finance, and PMO.
• Translate customer and market requirements into clear service specifications.
• Ensure new services meet operational readiness and governance requirements.
• Provide training and guidance to Sales, Service Delivery, and Channel Partners.
• Communicate service offerings, updates, and roadmap to internal and external stakeholders.

• Degree in Engineering, Business, or a related field.
• 5-10 years of experience in technical services or products (industrial, infrastructure, or similar).
• Experience in pricing, quoting, tendering, or commercial management.
• Strong analytical skills with ability to assess cost, margin, and risk.
• Proven ability to work cross-functionally and influence stakeholders without direct authority.
• Strong communication skills with both technical and non-technical audiences with ability to interpret. technical information and translate it into service requirements.
• Demonstrated customer focus, combined with strong planning and organisational skillsand acontinuous improvement mindset.
• Certifications such as ITIL, PMP, or PRINCE2 are a plus.