Ecommerce Content and Launch Manager

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like sound stage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Warner Bros Tours and Retail brand is seeking an Ecommerce Content & Operations Manager to oversee content and creative production, product launches, onsite quality and ecommerce operations across the UK, US and Japan storefronts. This is a twelve-month contract position, supporting a growing ecommerce operation with an ambitious launch calendar and increased franchise activity over the next 12 months.

The successful candidate will play a key role in driving ecommerce best practices, establishing clear operational standards and delivering high-profile product launches across multiple international markets. This position offers the opportunity to make an immediate and visible impact within a rapidly evolving business supporting major Harry Potter franchise activity.

If you are an experienced ecommerce professional who enjoys balancing strategic ownership with hands‑on execution in a fast‑paced environment, we'd love to hear from you.

• Oversee the end-to-end content and creative production programme across UK, US and Japan storefronts, including content planning, editorial, photography, homepage and landing page content, email creative development, tone of voice governance and content quality standards.
• Own the ecommerce product launch process across all storefronts, ensuring launch readiness through the completion of product data, assets, promotional set‑up, stock readiness and risk management activities while coordinating multiple stakeholders against fixed launch deadlines.
• Support delivery of the ecommerce site roadmap by coordinating feature development, overseeing user acceptance testing and quality assurance activities, and embedding new functionality into business‑as‑usual operations.
• Be accountable for onsite quality, site standards and product data governance across all storefronts, including regular site reviews, performance reporting, conversion optimisation support and operational process improvement.
• Lead search, taxonomy and discoverability initiatives, including onsite SEO, search configuration, product recommendations, site hierarchy and evolving optimisation approaches.
• Oversee promotion planning and execution across all storefronts, ensuring promotions are tested, compliant, accurately configured and clearly communicated before launch.
• Lead and develop the central content team, providing structure, accountability and coaching while supporting customer service standards,…