Sea Logistics Operational Care Specialist

Job description:

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team . Approximately 75% of invoices are automatically passed or process by our Belgrade team. The holder of this role will be responsible for the remaining 25%.

These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed.

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template
• Update regularly and maintain reports in line with role requirements and relevant KPI's
• Highlight areas of improvement and escalate any issue to line manager
• Build good working relationship with branch operational teams and their suppliers
• Performing any other duties agreed with your manager as and when necessary
• Understand and adhere to national and local QSHE policies & procedures
• Prepare and issue daily reports to the relevant teams.

Profile description: