Supply Chain Solutions Business Partner

Location: West Midlands

Supply Chain Solutions Business Partner role based in the Midlands covering the UK

Overall Purpose
To bring genuine shipper-side supply chain experience into commercial activity, enabling deeper customer conversations, stronger sourcing decisions and customer-led solutions for significant bids. The role provides independent, evidence-based advice, owns solution design and cost modelling for major opportunities, and protects solution integrity through mobilisation.

CORE

ACCOUNTABILITIES

Value diagnostics & advisory
- Lead the facilitated company Value Diagnostic with the KAM
- Analyse customer data; assess value, evidence confidence and change readiness;
- Produce a prioritised improvement roadmap; support QBRs,customer discovery and complex supply chain conversations.

Supplier sourcing & partner development :
- Scope new requirements, identify and qualify suppliers,
- Support commercial negotiation and recommend the best option based on capability, compliance, technology fit, financial standing, cultural fit, risk and value.

Opportunity
qualification, RFQs & tenders

- Apply disciplined opportunity gateways; define pursue conditions;
- Own the operating solution and cost model for significant bids;document assumptions and sensitivities;
- Support the KAM to present a defensible response.

Implementation & solution integrity
- Support mobilisation so that the agreed solution is built as sold;
- Clarify dependencies, controls and decision points;
*- Maintain a decision record; apply process improvement methods; and hand over cleanly at steady state.

KEY RESPONSIBILITIES / OUTPUTS

Customer diagnostics and capability building
- Prepare and facilitate diagnostic workshops across leadership focus, financial control, cost, service, visibility and risk; record differences in stakeholder priorities as findings.
- Convert unverified points into follow-up data requests; produce a scored assessment, gap analysis, improvement roadmap and clear realisation conditions.
- Build KAM capability through observation, co-facilitation, coaching and structured debriefs, with the aim of making the team increasingly self-sufficient.
- Identify improvement and growth opportunities within existing accounts and translate customer objectives into actionable supply chain problem statements.

Sourcing and solution design

- Maintain an informed view of relevant supplier markets, qualify new partners and convert partner capability into repeatable company propositions.
- Lead or support negotiations and present recommendations that clearly set out reasoning, risks, alternatives and key dependencies.
- Design the proposed operating model, network, supplier mix and service commitments for significant opportunities.
- Build and own cost models with transparent assumptions,sensitivities and failure points, working with Finance on validation.

Commercial qualification and mobilisation
- Assess strategic fit, data sufficiency, feasibility, delivery capability, risk and commercial attractiveness before bid commitment.
- Challenge unsupported commitments, recommend bid or nobid, and run structured reviews of wins and losses.
- Support Operations and the KAM during mobilisation, using process mapping and recognised improvement techniques to reduce delivery risk.
- Capture implementation learning and feed it into future diagnostics, sourcing decisions, propositions and bids.

WHAT SUCCESS LOOKS LIKE
- 8-10 facilitated Value Diagnostics in the first 12 months, with conversion baseline established.
- Gateway assessment completed for every significant opportunity, including declined opportunities.
- Solution and costings owned for 100% of significant tenders; win-rate baseline established and improved.
- defined sourcing process applied to every new requirement; savings verified with Finance.
- At least two KAMs able to co-facilitate a diagnostic unsupported by year end.
- Improved margin accuracy and reduced implementation variance between solution sold and solution delivered.
- Lean Six Sigma Green Belt held or achieved within 12 months, with one sponsored improvement project delivered.

PERSON SPECIFICATION
- The successful candidate will combine operational supply chain depth, commercial judgement, sourcing capability, analytical rigour and strong facilitation skills.
- The defining requirement is substantial shipper-side experience as the customer, rather than experience gained solely within a logistics provider.

KEY SKILLS AND EXPERIENCE

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