Housing Officer; Medium Sites

• Full-time
• Operations
• Home Counties

Department:
Operations

Reporting to: ODA/Medium Site Team Leaders

Location:

Home Counties

Contract type:
Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm with s ome out of hours coverage until 8pm)

Salary: £32,000.00 per annum

* Candidates must have a full UK Driving Licence and access to their own vehicle*

The Medium Sites Housing Officer ensures that services and properties across the medium-sites portfolio comply with contractual obligations, statutory requirements and Clearsprings Ready Homes procedures. The role safeguards Service Users by checking that accommodation is safe, habitable and fit for purpose, and that welfare and support processes are delivered effectively. Through inspections, audits, accurate reporting and close working with accommodation teams and subcontractors, the role identifies risks, drives timely corrective action and supports consistent service improvement.

Line manager and wider Operations team;
Housing Officers and accommodation staff; CRH Safeguarding Team and Service Centre; subcontractors and designated agents;
Service Users; UKVI and other statutory or regulatory bodies; local support agencies, schools, healthcare providers and other relevant community stakeholders.

Works across an assigned portfolio under the direction of the line manager, planning and conducting routine audits, inspections, welfare checks and compliance reviews. Uses professional judgement to identify and record risks, defects, safeguarding concerns and non-conformances; initiates follow-up through approved CRH systems and escalates significant or unresolved issues. Provides evidence-based findings and recommendations to relevant stakeholders. The role has no budgetary or formal people-management responsibility stated but supports and trains colleagues and subcontractor staff as required.

• Assure contractual and statutory compliance across the assigned property portfolio through planned audits, inspections and evidence-based follow-up.
• Safeguard Service Users by verifying welfare arrangements, escalating concerns and working with specialist teams to secure appropriate action.
• Identify, record and monitor property defects, service non-conformances and certification requirements through to resolution within contractual timescales.
• Build effective working relationships with accommodation teams, subcontractors, Service Users, UKVI and local stakeholders to maintain required service standards.
• Produce timely, accurate inspection reports, risk findings and improvement recommendations, sharing good practice to strengthen team and organisational performance.
• Support effective Service User move-on, access to healthcare, education and local support, and delivery of contractual welfare-check requirements.

• Monitor service quality, complaints, safeguarding reporting and follow-up action across CRH-managed and subcontracted accommodation.
• Audit subcontracted properties quarterly; inspect CRH-managed properties monthly; verify that one welfare checks per Service User are completed monthly; and conduct the additional welfare checks directed by the line manager, prioritising vulnerable Service Users.
• Inspect services and service areas, including at least 10% of rooms within an accommodation, and review risk registers, staff directions and supporting documentation.
• Raise defects and non-conformances on CRH systems, confirm appropriate certification is in place, and record evidence that corrective actions have been completed within contractual timescales.
• Ensure new subcontractor staff receive and record a CRH induction and make service expectations clear to CRH and subcontracted teams.
• Meet designated agents and accommodation or subcontractor staff at least monthly and facilitate UKVI or statutory inspections and audits as directed.
• Maintain accurate records and provide periodic reports and detailed responses to UKVI and other stakeholders as directed by the line manager.

• Work closely with the line manager, team members, Safeguarding Team, Service Centre, accommodation staff and subcontractors to deliver joined-up services.
• Attend meetings, support and train colleagues on the job, and provide agreed cover for other team members.
• Maintain effective relationships with local support agencies and remain available during significant emergencies as required.

• Keep up to date with written and verbal…