Business Operations Director, Europe Wayfinders

Job Location:

London, Birmingham, Bracknell, Brussels, Manchester, Amsterdam, Stevenage, Belfast, Derry, Luxembourg

Location Flexibility:
Multiple Locations in Country

Req

Posting

Start Date:

11/11/26

Are you passionate about building the operational foundations that enable a new AI-powered consulting business to scale? Do you have a vision for a new consulting model built on AI where you can bring strong operations expertise, combined with the ability to use data, AI and automation to simplify processes and improve decision-making? Are you comfortable working across countries, functions and senior stakeholders in a fast-evolving environment?

If the answer is yes, we have an exciting opportunity for you to help shape the next chapter of Fujitsu's newly established advisory consulting brand in Europe – Europe Way finders.

• Manage the establishment, implementation and enhancement of new AI-powered business operating policies, processes and procedures across Europe Way finders, exploiting opportunities to standardise across the practices where possible.
• Identify and prioritise opportunities to use AI, automation and workflow tools to simplify operations, reduce manual activity and accelerate decision making.
• Ensure corporate platforms and tools are used effectively and, where appropriate, adapted to meet Way finders' operational needs.
• Lead cross-country operational initiatives to improve efficiency, scalability, and profitability.

• Structure and coordinate core planning cycles, including quarterly forecasting and annual and medium-term planning, as required by the business.
• Coordinate monthly business reporting processes, ensuring consistent tracking of KPIs and alignment to performance measures set by the Way finders CoE.
• Drive continuous improvement and efficiency gains across Wayfinder practices through data-driven insights and benchmarking.
• Partner with Finance to strengthen visibility of revenue, margin and the commercial performance of consulting engagements.

• Maintain clear standards for recording, tracking and reporting consulting opportunities, ensuring reliable visibility of the Europe Way finders pipeline.
• Partner with Sales Ops to provide actionable insight into pipeline coverage, trends and conversion.
• Develop and maintain proportionate sales assurance standards, aligned with existing corporate processes.
• Collaborate with Partners and local teams to embed strong operational ownership and disciplined use of sales processes and tools.

• Partnering with country and practice stakeholders to mature resource management processes and accountabilities as Way finders scales, enabling a forward-looking view of resource and capability requirements.
• Enable effective deployment across country practices, balancing client needs, utilisation rates and consultant development.
• Embed good practices in time recording, resource requests, assignment management and pan-European allocation.
• Produce accurate utilisation and capacity insight from relevant time, revenue, cost and workforce data.

• Establish proportionate project and delivery assurance standards in alignment with the Way finders CoE and maintain appropriate oversight across Way finders practices.
• Monitor and mitigate operational risks through proactive controls and governance.
• Ensure operational compliance with internal processes, relevant regulations and industry best practices.

• Significant experience in consulting business operations or practice management within consulting, professional services or technology advisory.
• Strong entrepreneurial mindset to be part of building something new
• Demonstrable experience using AI, automation and digital tools to streamline operational processes and deliver measurable improvements in efficiency.
• Ability to lead complex cross-functional initiatives, establish accountability and influence senior stakeholders.
• Strong analytical skills, with an ability to use data to drive decision making, measure success and translate insights into action.
• Experience with relevant enterprise systems such as CRM, ERP, time recording, resource management and reporting platforms, ideally in a consulting context.
• A pragmatic, improvement-focused mindset, combining strategic thinking with hands‑on…