Client Relations Manager

Overview

Are you a Client Relations Manager who excels at delivering high quality events? Do you have the ability to develop long lasting client relationships? GES are currently recruiting for a Client Relations Manager to join our Client Relations team. You will deliver, to the highest level, GES services to the organiser on all allocated Events.

GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life! Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it.

We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

• Deliver allocated events across all venues around the UK and Europe to the GES standard on time and within budget.
• Provide a single point of contact for the client for all services and ensure client satisfaction is met, if not, exceeding expectations.
• Manage onsite resources during build & break of the event, liaising with division Site Managers and maintaining open communication with the client.
• Provide onsite presence during open hours of the event to maintain the single point of contact for the client.
• Respond to client requests in a timely manner in order to exceed client expectations and customer service levels, whilst managing expectations.
• Review the P&L on all allocated shows and accurately forecast all LOB`s final total revenues when requested.
• Identify any additional service opportunities on all allocated events and formulate a plan to acquire the additional work, presenting back to the Head of UK Account Management.

You will be an experienced Event/Account Manager with excellent knowledge of the Exhibition Industry. You will have good financial acumen, have excellent communication skills and be adept at creating lasting relationships.

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.

This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.