Customer Service Administrator

Elite Personnel Recruitment is working with a well‑established business to recruit an experienced Customer Service Administrator to join their friendly and professional customer services team on a temp to perm basis.

This is a varied and engaging role within a busy office environment, ideal for someone who enjoys delivering excellent customer experiences and handling multiple tasks with confidence.

• Handling customer queries via email and telephone
• Organising returns and placing replacement orders
• Raising and managing claims with carriers
• Processing invoices and returns
• Logging, stating, and accurately updating internal systems
• Producing clear, polite, and professional written responses
• Ensuring complaints and queries are resolved efficiently
• Supporting general administrative duties as required

• Previous customer service experience is essential
• Confident handling customer queries and complaints
• Familiarity with invoices, returns, and claims processes
• Excellent communication and listening skills
• Strong telephone manner
• High level of written accuracy and professionalism
• Good IT skills:
  Microsoft Word, Excel, Outlook, service inboxes, and in‑house systems
• Please note we will require a copy of your UK rights to work before an application can be progressed.

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually.

If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful.

We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).