Italian Customer Service Advisor

SF Recruitment have partnered with a growing organisation in Birmingham City Centre who are looking to recruit an Italian Customer Service Advisor on a permanent basis.

Working pattern: full time site based Monday to Friday
Salary: £28,000-£30,000

We are seeking a professional and customer-focused Italian Customer Service Advisor to join our growing team. The successful candidate will act as the first point of contact for our Italian-speaking customers, delivering exceptional service and ensuring all enquiries are handled efficiently and professionally.

This is an excellent opportunity for a motivated individual who enjoys problem-solving, building relationships, and working in a fast-paced environment.

Provide outstanding customer support to Italian-speaking clients via phone, email, and live chat

Handle enquiries relating to products, orders, deliveries, and after-sales support

Resolve customer complaints promptly with empathy and professionalism

Accurately update customer records within the CRM system

Liaise with internal departments such as logistics, sales, and operations to ensure smooth resolution of issues

Identify opportunities to improve the customer experience

Maintain strong product knowledge to confidently assist customers

Skills & Experience Required

Fluent in Italian and English (written and spoken)

Previous experience in a customer service or client-facing role preferred

Excellent communication and interpersonal skills

Strong problem-solving ability with a proactive mindset

Good IT skills and familiarity with CRM systems

Ability to prioritise workload and work effectively under pressure

High attention to detail