Aftersales Executive

Overview

Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.

Hours:

45

Salary: £30,387 Plus OTE bonus

• Respond promptly to customer enquiries regarding service appointments and aftersales enquiries
• Schedule and manage service appointments, ensuring optimal workflow in the service department
• Collaborate closely with service and parts teams to provide timely updates and information to customers
• Proactively seek customer feedback and address any issues or concerns in a professional manner
• Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction
• Work towards achieving key performance indicators related to aftersales service

• Previous experience in an aftersales or customer service role within the automotive sector
• Exceptional communication skills and a commitment to delivering outstanding customer service
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced environment while managing multiple tasks
• A valid driver's licence is essential

Benefits Include:

• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension

Committed to continuous fully funded Learning and Development

If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!