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Customer Service Rep HelpDesk/Support

AI Customer Service Trainer & Quality Auditor

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Crossing Hurdles
Full Time position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
A customer service AI firm in the United Kingdom seeks an experienced professional to design and develop training scenarios that will enhance AI-driven customer service systems. The ideal candidate will possess strong customer service skills and conflict resolution expertise, along with excellent English communication capabilities. Responsibilities include evaluating customer interactions for AI improvements and conducting quality audits to ensure effective communication.

This role is set in a fast-paced, remote environment, offering opportunities for collaboration and continuous improvement.
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