Client Relationship Manager

Client Relationship Manager
Field Based–Birmingham £29,000pa

An opportunity has arisen for a field‑based Dispute Resolution Officer to join a well‑established and well‑known commercial evolving company.

As a Client Relationship Manager, you will liaise with customers face to face with a view to resolving any matters that may arise and finding suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high‑quality customer service by effectively communicating with the customer and internal colleagues to ensure the customer’s requirements are met.

• Coordinating your diary to visit customers that your office‑based colleagues are unable to communicate with, with the aim to resolve any complaints or queries the customer may have and enable both parties to maintain a continued relationship.
• Be extremely confident in your ability to make on‑the‑spot decisions, while taking a calm, level‑headed approach to problem solving that is satisfactory to the customer while also protecting the company’s commercial position. This will include the negotiation of rates among other potential challenges you may meet with.
• Ability to manage a busy workload through a CRM system where time management is key.
• An in‑depth geographical knowledge of Birmingham and the surrounding areas.
• The successful candidate will have recent experience in a similar role working in a fast‑paced environment. They will have strong negotiation, problem‑solving, communication and IT skills with an ability to organise and prioritise workloads to meet deadlines.

• Monday to Friday 8:30–5:00 – may need to work later some occasions to meet customers who only open during twilight hours.

To apply for the role, or to gain more details, contact Hanna on or

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.