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Customer Success Mgr./ CSM

Senior Customer Service Manager – Lead KPI‑Driven Team

Job in Birmingham, West Midlands, B1, England, UK
Listing for: BullionByPost
Full Time position
Listed on 2026-02-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
A prominent bullion dealer in Birmingham is seeking an experienced Customer Service Manager. In this role, you'll lead and develop the contact centre, managing a team focused on providing high-quality customer service. You'll set KPIs, oversee various channels, and handle escalations with empathy. Ideal candidates have proven experience in customer service management, strong commercial awareness, and excellent communication skills. This is a full-time position with competitive salary and benefits.
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Position Requirements
10+ Years work experience
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