High Rise Co-ordinator

Are you passionate about making a difference and improving our neighbourhoods? Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform – we are a dynamic, forward‑thinking social housing business that offers employees an inclusive and supportive environment with excellent benefits and family‑friendly policies.

An opportunity has arisen to join our Localities team as a High‑Rise Coordinator based at both Elizabeth House and De Mont Fort  House in Leicester. As part of this role, you will be responsible for the delivery of the highest levels of customer service to all residents, visitors and external contractors and will be the first and main point of contact for all queries.

You will develop connections with the residents and the community and will show a professional and proactive approach when dealing with any queries or concerns.

Key day‑to‑day duties include the monitoring of on‑site security, carrying out patrols and undertaking routine inspections to ensure such areas are kept safe, clean and tidy and reporting any hazards or risks to the Operations Team. You will be responsible for reporting repairs, assisting with the letting of properties, providing rent statements upon request, and responding to and recording all anti‑social behaviour incidents in line with Group policies.

You will be the primary responder in the case of emergency incidents, which must be handled in a calm and swift manner. It is paramount that important processes are followed, that critical information is recorded accurately and that messages are passed on to the responsible managers and emergency services.

This is a part‑time role working 16 hours per week on Fridays and Saturdays, with shifts between 6 am and 2 pm. For the first week of training you will be required to work full‑time hours, including two night shifts and a mixture of daytime and evening shifts. Once training has been completed you will start your regular shift patterns. The successful candidate must be fully flexible to work these shift patterns.

• Experience in a customer care or front‑of‑house customer‑facing role.
• Excellent communication skills, allowing you to communicate effectively with customers who may be upset or distressed.
• Experience of building good working relationships with a wide range of people.
• The ability to work on your own initiative, stay calm under pressure and have a proactive approach to your work.
• Computer skills and the ability to carry out basic administration tasks.
• The capability to accurately record and report incidents.
• A basic DBS check is required for this role.

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family‑friendly policies.
• Medicash membership for all employees, which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Non‑contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and development opportunities.
• Salary sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers.

If this sounds like the ideal opportunity for you, please click apply! If you would like to find out more about this role, please contact

We are hosting an open day on 25 March, and this will be an opportunity for applicants to visit the site and ask questions about the role. Interviews are scheduled to take place on 26 March. We will be reviewing applications throughout the campaign and encourage early applications, as this advert may close earlier than the specified closing date.