Customer Care Specialist

Overview

GES are currently recruiting for Customer Care Specialists to join our Customer Care Team, on a fixed-term contract for up to 12 months. Based in our office at the NEC near Birmingham with hybrid working available, you will provide sales and general support for Exhibitors within the UK via inbound and outbound phone calls, live chat, e-mail, white mail or other communication methods for pre- and post-show inquiries and orders.

• Handle customer inquiries with appropriate and timely follow-through and document all customer interactions and tasks in the CRM systems.
• Resolve queries and issues both internally and with exhibitors.
• Act as a liaison between lines of business and exhibitors.
• Enter exhibitor, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries.
• Outbound soft selling, sales through service and up-selling with existing clients.
• Maintain and achieve all department and personal KPIs and objectives, as advised by the department or line manager.

You will be an excellent communicator with great attention to detail and be proficient in time management. You will be proficient in the use of Microsoft Office:
Outlook, Word, Excel and PowerPoint and will have experience working in a similar role. You will have the ability to “own” customer contacts and build relationships.

GES is a global full-service provider for the exhibitions industry. We deliver extraordinary event experiences through partnership‑driven productions. Our vision is to grow with our customers and create a truly sustainable future for events. We introduce innovative technology that opens opportunities for stakeholders to thrive. We want to ensure that the Events Industry continues to thrive in partnership with our people and planet.

Through our business we endeavour to:

• Support and grow with our customers to create a truly sustainable future for events.
• Introduce innovative technology that opens opportunities for stakeholders to thrive.
• Use our influence to drive positive change.

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Normal working hours are Monday to Friday 8:30am – 5:00pm. On occasion you may be required to work evenings and weekends during busy periods to meet the demands of the business.

Our holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays), prorated for part‑time roles.

In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all.

Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.