Customer Service Administrator

Job Title:
Customer Service Administrator

Salary: £26,000 per annum

Location: Near Longbridge, Birmingham

Hours: Monday to Friday, office based

Our client, a thriving company located near Longbridge, is currently seeking an experienced Customer Service Administrator. The successful candidate will become part of a dynamic and friendly team, handling customer service operations for the business.

• Act as the first point of contact for all incoming client calls
• Coordinate with partners and suppliers to resolve client issues
• Track both domestic and international shipments, keeping clients informed of delivery statuses
• Book shipments online
• Organise carrier collections and imports
• Review and address discrepancy shipping reports
• Order stationery and supplies for clients

• Strong written and verbal communication skills
• Team player with the ability to build relationships with external contacts
• Detail focused
• Capable of multitasking effectively
• Excellent telephone etiquette and administrative skills
• Previous experience in a similar role is advantageous

This is an excellent opportunity for a skilled and experienced Customer Service Administrator looking to join a rapidly expanding, successful and stable company. The role offers a salary of £26,000 per annum.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We adhere to a strict equal opportunities policy.