Customer Account Executive

Job Overview

Are you a hard-working and ambitious customer service professional who takes a real pride in providing the highest level of service?

Would you like the chance to develop a long-term career within a highly regarded and thriving company that always encourages professional development and growth?

We have an exciting new role working as a Customer Account Executive within this forward-thinking energy company, offering great benefits and hybrid working.

In this Customer Account Executive role, you will be working as part of a dedicated Customer Operations team to provide swift administrative and account management support to the companys B2B customers and third-party stakeholders. Processing customer requirements and requests, you will liaise with internal Sales and Commercial teams to ensure you are providing a cohesive service to each and every customer, providing regular updates to the corresponding customers Account Manager.

Taking ownership for each enquiry, you will handle all questions and queries in a professional manner, logging any issues and making sure these are swiftly rectified, always looking for new ways to improve the current service levels.

This Customer Account Executive role will see you playing a crucial part in the customer journey, including attending regular review meetings with the customer and their dedicated Account Manager to make sure the companys incredibly high customer service standards are met. Proactive in your attitude to helping customers, you will compile regular bespoke reports for them to review, utilising your strong communication skills to build long-term relationships.

Logging and tracking high volumes of customer data on the internal system with excellent attention to detail, you will pull together reports for internal stakeholders as needed as well as supporting with any additional tasks required by other teams.

Working in a modern and fast-paced environment, to succeed in this Customer Account Executive role you will need to be a self-motivated team player, with the capability of working independently and offering support to the wider team when required. Ideally with a couple of years worth of Account Management or B2B Customer Service experience, you will have an understanding of the energy sector, either from a commercial or domestic environment and a good working knowledge of Microsoft Office packages, including Excel.

Most importantly, you will have a proactive approach, a genuine desire to improve the customer experience and be looking to develop a long-term career with a highly ambitious company.

In return you will receive an excellent salary and benefits package that includes flexible hybrid working for up to 3 days a week, all whilst developing a long-term career with a truly employee focused company.

Simkiss Recruitment Solutions is acting as a recruitment agency for the purpose of this vacancy. We are an equal opportunities employer who welcomes applications from all. We will be in touch within 3 working days if we would like to discuss your CV and experience further. If you do not hear from us within that time then you have unfortunately been unsuccessful in your application for this particular vacancy.

We would welcome further applications from you for roles that may be more suited to your skills and experience.