Part Time Call Handler

Working 18/28/35 hours per week, between 8:00 AM and 6:30 PM, up to five days per week, on a four‑weekly rota. You must be fully flexible to work different days/times to suit the business needs.

Due to expansion within Teldoc, an opportunity has become available to work in our Call Centre team based in our Integrated Care Navigation Centre in Telford.

• Respond to high volumes of inbound calls professionally, quickly and effectively following policies and procedures.
• Provide a fast, accurate and effective patient telephone service.
• Answer all types of calls from patients, hospitals, emergency services and pharmacies, and book appointments via our booking system.
• Provide an efficient and courteous telephone service, dealing efficiently with all enquiries.
• Greet Teldoc patients on the telephone, offer care navigation and answer queries in a professional and caring manner.

We are Teldoc’s Call Centre team at the Integrated Care Navigation Centre in Telford. We serve a patient list of over 50,000 patients across multiple sites and value strong customer service, careful attention to detail, IT proficiency, teamwork, and the ability to work independently and under pressure. Clear communication, empathy and patience are essential when handling inbound and outbound calls.

• Strong customer service and administrative background.
• Excellent attention to detail and strong IT skills.
• Ability to work well within a team, independently and under pressure.
• Effective communication skills with empathy and patience when dealing with high‑volume queries from patients and NHS professionals.