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HelpDesk/Support

Platform Support Specialist - Onboarding & Tickets

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Ascot Lloyd
Full Time position
Listed on 2026-06-05
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR
Job Description & How to Apply Below
Ascot Lloyd, a leading UK wealth management firm, seeks a Phone and Freshdesk Ticketing System Operative in Birmingham. This role entails managing incoming calls, handling Freshdesk tickets, and facilitating transfers, ensuring customer satisfaction. Candidates should have 1-2 years' experience in financial services, strong communication skills, and problem-solving abilities. The position offers a dynamic work environment where collaboration and adaptability are valued.
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