VodafoneThree - Onsite Advisor

Position: VodafoneThree - Onsite Advisor - Central
Location:

Central Birmingham - On Customer Site Salary: £30,384 + 5% annual bonus

Working hours:

Full time 37.5 hours per week – Monday to Friday Duration:
Permanent

NPPV Level 3 Security Clearance Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three Join  us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting  part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What

you’ll doYou’ll be at the heart of one of our most valued corporate customer relationships, working directly on-site to keep their mobile strategy running seamlessly. As a trusted adviser, you’ll combine hands-on support, technical knowledge, and strong relationship management to deliver a high-quality, responsive, and innovative service every  this role, you will:

Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy

Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently

Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact

Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments

Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs

Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings

Support end users with device and tariff advice, helping them choose the right products and services

Manage device inventory, ensuring accurate tracking, storage, and distribution through audit logs Guide users through porting and migration to the Vodafone network, ensuring a smooth transition

Deliver tailored, high-touch support for VIP users to ensure an exceptional experience

Share your knowledge by supporting and training cover advisors to maintain consistent service standards

Collaborate with Vodafone teams to resolve queries and continuously improve on-site efficiency

Who you areA strong relationship builder who can engage confidently with both internal and external stakeholders

Someone with proven customer service experience and a passion for delivering outstanding support

A self-motivated individual who can manage their time effectively and consistently deliver high-quality…