Customer Service Advisor - Part-Time Evenings​/Weekends Service & Support · ZPos Head Office

Overview

This is an on-site (not remote or hybrid) customer support role for an office-based team working with restaurants and takeaways. Two shift patterns are available; please select your preferred shift during the application process.

Available shifts:

• Monday 6pm - 12am, Saturday 10am - 6pm and Sunday 3pm - 9pm
• Wednesday 6pm - 12am, Thursday 6pm - 12am and Sunday 10am - 6pm

There are opportunities to pick up overtime covering annual leave on other shifts throughout the week (daytime and evening).

Age: 18+

Pay: £13.33 per hour

ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.

We work with takeaways who require round-the-clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team.

Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through telephone, email and live chat. Full training will be given, but prior office-based experience is essential.

• Notifying restaurants by telephone of outstanding orders
• Helping customers order their meal via live chat
• Troubleshooting general technical issues
• Providing customer service for clients calling into the office
• Performing general administration duties

• Excellent ability to multitask in a fast-paced environment
• Patient
• Proactive
• Good with computers
• Extremely diligent
• Polite telephone manner
• Confident personality
• Excellent written and communication skills
• Reliable

At least one year in a customer service role, ideally within an office setting.

Minimum of 7 GCSEs, with A-C grades in Maths and English.

• Competitive salary with opportunity for growth.
• 31 paid holiday days (includes Bank Holidays).
• Birthday day off.
• Health cash plan.
• Employee benefits platform (including Cycle scheme and shopping discounts).
• Staff discounts at our other brands (including a coffee shop).
• Free soft drinks, coffee, tea, and fruit.
• Free on-site parking.
• State of the art offices.
• Paid volunteering days.
• Birthday gift allowance.
• Pension plan for eligible candidates.