Customer Sales Executive

• Position: Customer Sales & Service Executive
• Salary: £25,000 – £29,000 basic plus bonus (OTE £30,000 – £36,000)
• Location: Portslade, office based initially
• Hours: 37.5 hours a week between 9am and 6pm Monday to Friday plus one Saturday per month. Bank Holidays are working days.
• Hybrid working after probation period, free parking, 31 days holiday including Bank Holiday allowance, contributory pension scheme and other benefits.

We’re recruiting for a busy and varied customer sales & service role within a fast paced office environment. This position supports the team by scheduling appointments, following up enquiries and converting sales opportunities through excellent customer interaction.

It’s an office-based role involving high call volumes alongside email, online chat and digital enquiries.

This role suits someone personable, confident on the phone and comfortable managing multiple tasks throughout the day.

• Converting inbound sales opportunities through strong customer service and negotiation
• Handling high volumes of incoming and outgoing calls (circa 60–100 per day)
• Responding to customer enquiries via phone, email and online chat
• Scheduling and managing customer appointments and installations
• Managing diary changes, cancellations and amendments
• Accurately updating systems and records
• Meeting service level agreements and individual targets

• Previous sales or customer service experience is highly desirable
• Confidence speaking with customers over the phone throughout the day
• Ability to multitask within a busy office environment
• Strong communication skills, both verbal and written
• Call centre or contact centre experience would be beneficial

• £25,000 – £29,000 basic salary plus monthly bonus scheme
• Monday to Friday between 9am – 6pm (37.5 hours per week), one Saturday per month on a rota basis (9am – 3pm) paid overtime or time in lieu
• Hybrid working after probation period
• 31 days holiday inclusive of Bank Holidays allowance
• Pension scheme
• Cycle to work scheme
• Free onsite parking
• Health focused benefits
• Career progression opportunities and salary reviews

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.