Customer Relations Administrator

About the role

Are you passionate about helping people and delivering outstanding service? At Scrivens Opticians & Hearing Care, we are looking for a highly organised and professional Customer Relations Administrator to support our Customer Service team at our Head Office in Birmingham. This is a fantastic opportunity to build your career in a supportive and collaborative environment.

• Manage the customer care mailbox, handling enquiries and complaints with accuracy, solution focused approach and professionalism while meeting agreed service standards.
• You will take ownership of cases, liaise with branches and internal teams, and ensure clear, consistent communication throughout.
• Maintaining accurate records and working in line with GDPR, consumer rights, and company procedures is essential.
• Contribute feedback and ideas to help continuously improve the customer experience.

We are seeking a motivated and passionate individual who can confidently work independently, able to prioritise your workload, and is comfortable dealing with sensitive information. You will have strong written communication skills, attention to detail, and the ability to manage multiple cases are key, along with a calm and professional approach under pressure.

This is an excellent opportunity for someone who is proactive, organised, and committed to delivering high standards of customer care.

• Full‑time role with structured hours, Monday to Friday, with shifts between 08:00 and 18:00
• Opportunities for career progression and personal development
• A supportive and collaborative team environment
• The chance to play a key role at the heart of the business
• A rewarding position where your ideas and contributions are valued
• A central location with great public transport links
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme