Customer Operations Lead CX Excellence
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-06-08
Listing for:
United Cerebral Palsy of Georgia
Full Time
position Listed on 2026-06-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
United Cerebral Palsy of Georgia is seeking a Customer Operations Manager to lead their customer service teams during a period of exciting transformation. This role requires proven operational leadership and the ability to drive performance while ensuring customer excellence.
The successful candidate will oversee service delivery across various channels and improve operational productivity. Strong experience in managing service KPIs within a regulated environment is essential, as well as the ability to coach and develop Team Leaders.
This position necessitates flexibility with operational hours and offers a unique opportunity to impact customer experience significantly.
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