Mobile Support Team Member

Role Purpose

As a Mobile Support Team Member, you are part of a dynamic, agile team that steps in where it matters most. You bring consistency, energy and excellence across multiple locations ensuring every workplace experience remains seamless, no matter the site. This is not a static role. This is variety, pace and impact. You adapt. You step in. You deliver, every time.

The Mobile Support Team Member is a flexible, highly adaptable and service‑driven professional who provides front‑of‑house and workplace support across multiple sites. You will deliver outstanding customer service and ensure a consistent, high‑quality workplace experience, regardless of location. From covering planned absences to supporting high‑demand sites, you are a trusted and reliable presence. No two days are the same and that’s exactly what makes this role exciting.

• Acting as a confident, professional and welcoming first point of contact across multiple sites.
• Delivering outstanding customer service while creating positive and memorable experiences.
• Quickly adapting to different environments, teams and client expectations.
• Building rapport with colleagues and clients, even in short time frames.
• Ensuring every arrival, interaction and farewell is seamless and professional.

• Adapting to different workplace setups, systems and team structures.
• Supporting a variety of roles including reception, concierge, workplace services, and assisting with FM Duties.
• Being flexible with working hours, including varying start and finish times.
• Embracing change and remaining calm, positive and solution‑focused.

• You will be required to travel regularly between sites, sometimes at short notice.
• Travel across the North region is essential, including occasional support as far as Scotland.
• Confidence and comfort using public transport is essential for success in this role.

• Travel within a 1‑hour commute from your home location, by any mode of transport, is considered your standard commute and is self‑funded.
• Where you are required to travel beyond 1 hour, Mitie Signature will:
• Cover all additional travel costs.
• Pay for additional travel time beyond your usual 1‑hour commute. (
  
  Please note:
  
  your standard 1‑hour commute time is not included in paid travel time.)

• Delivering services in line with SOPs, SLAs and KPIs across all sites.
• Maintaining consistency in service quality regardless of location.
• Identifying and addressing service gaps quickly and effectively.
• Taking ownership of tasks and ensuring nothing is missed.
• Supporting a culture of continuous improvement.

• Acting as front‑of‑house support, including visitor management and reception duties.
• Managing visitor systems and supporting access processes.
• Supporting meeting room setups, events and workplace activities.
• Conducting floor walks and identifying any issues requiring attention.
• Liaising with on‑site teams, contractors and service providers.
• Supporting mailroom, admin and workplace coordination tasks where required.

• Working safely and in line with Mitie QHSE policies at all times.
• Reporting incidents, risks or near misses promptly.
• Supporting emergency procedures and site compliance requirements.
• Maintaining professional presentation and behaviour in every environment.

This role is perfect for someone who is adaptable, energetic and thrives on variety. You might come from hospitality, retail, corporate reception, aviation, events or another customer‑focused environment. You will:

• Deliver outstanding customer service naturally.
• Be confident, approachable and professional.
• Trustworthy – We lead with integrity. We do what we say we will. We create confidence through consistency.
• Helpful – We go beyond expectations. We collaborate. We make a positive difference, every interaction, every time.
• Spirited – We bring energy, pride and passion to our work. We celebrate success and lift each other up.
• Pioneering – We embrace innovation. We seek smarter ways of working. We continuously evolve to stay exceptional.

• Willingness to travel regularly between sites.
• Flexibility with start and finish times.
• Ability to work across different locations on a day‑to‑day basis.
• Strong communication and organisational skills.
• Computer literacy (Outlook, Teams, Word etc.).