Breakfast Customer Service Assistant

Breakfast Customer Service Assistant

Location:

Birmingham, Gough Street

Hourly Rate: £13.45

Contract:

Permanent, 25 hours per week

Working Hours:

Fixed shift patterns, Monday - Friday, between 6am – 11am

Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student’s continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing.

All four buildings provide a wide range of studio room types, vibrant hub spaces, dedicated study areas and fully equipped 24/7 gyms. Combined with Vita Student’s supportive on-site teams and community-focused approach, these features deliver the premium living experience students expect.

• Meet & greet residents and guests with a warm, friendly and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Ensure residents and facilities are being well respected by all fellow residents and guests.
• Monitor produce stock levels and communicate needs to the site manager; assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries and requests in a helpful manner.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep‑clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.

• A customer service professional with a background in a fast‑paced kitchen environment.
• Well versed in kitchen regulations.
• Technologically astute, able to support a variety of technology systems and software.

• Respectful and inclusive in a multi‑cultural environment, delivering a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English is the primary spoken language; multi‑lingual skills are warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: available as required to ensure continuous service to residents, with accommodation for festive and religious breaks.

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people with the following benefits:

Holidays – Holidays are paid on a pro‑rate basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rate.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our…