Customer Support Lead

The Company Our client is a market leading manufacturer. To maintain their high standards, they are looking to recruit a Customer Support Lead.

The Role Will manage a consistent, competent and customer focused team. Always prioritising customer needs ensuring clear communication for the customer. Oversee day to day performance of the team. Maintain compliance with defined KPIs and drive performance against key metrics. Provide coaching, training and reviews. Managing customer experience and resolving issues. Liasing with a range of departments to do this.

The Person Previous experience in a similar role. Excellent communicator both in written and verbal forms. Ability to manage and prioritise a busy workload and team. Excellent attention to detail. The Benefits You will be working for a well-established growing employer. An excellent salary. A good pension scheme. A company experiencing continued growth, expansion and investment. The company are fully compliant with the latest health and safety requirements for current safe working practices.