Shop Volunteer - Tamarind Centre

Job overview

To assist the shop worker in processing sales for staff and service users in the internal residents shop. To keep the shop well stocked and clean and tidy.

• Using the till to record sales (till training will be offered)
• Rotate stock and fill shelves
• Identify and order stock
• Managing till floats and sales cash
• Working alongside clinicians supporting service users in a worker role

• Talk to service users in the line of duties, often exhibiting challenging behaviour and communicate with them respecting their views, aspirations, autonomy and culture
• Demonstrate respect to professional colleagues
• Develop therapeutic relationships with service users in the worker role under supervision
• Provide advice and support to customers using the residents shop
• Explain and promote the role of OT and the service; contribute to raising the profile of the service
• Build relationship with stock providers

• At all times conduct oneself in a professional manner
• Adhere to financial policies and procedures
• Respect the individuality, values, cultural and religious diversity of service users, and contribute to a service sensitive to these needs

• Demonstrates knowledge of customer service
• Basic numeracy and literacy skills
• Evidence of good working relationships

Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre‑employment checks will be undertaken before any appointment is confirmed. As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case‑by‑case basis.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.