Reception Team Leader

Job Description

Portico are delighted to be recruiting for a Reception Team Leader (Client Support Team Leader) to oversee our front‑of‑house team based at the Birmingham offices of one of the world’s largest and most prestigious law firms.

This is a standout opportunity for an experienced client services professional who thrives in a fast‑paced, people‑focused environment and enjoys leading by example.

As a Client Support Team Leader, you will play a pivotal role in the smooth running of the building’s client experience. You will:

• Oversee both ground floor and client floor reception operations
• Ensure the seamless coordination of meetings, events, and room bookings
• Act as the primary point of contact for onsite projects and client initiatives
• Support and guide the reception team to deliver an exceptional, consistent service
• Uphold the highest standards of professionalism in a prestigious corporate environment
• This role requires a confident leader who can balance operational oversight with hands‑on service delivery.

Hours
: 35 hours per week, with varying shifts between 7am‑7pm with flexibility for occasional early/late shifts, Mon‑Fri
Salary
: £28,392 per annum

We’re looking for someone who brings energy, warmth, and a genuine passion for people.

You will have:

• An outgoing personality and excellent interpersonal skills, enabling you to build strong, lasting relationships
• The ability to work well under pressure, multitask, and manage time effectively
• Experience in a client services role (essential)
• Previous management or supervisory experience (advantageous)
• Experience with in a professional services environment (advantageous)
• You’ll be someone who naturally inspires confidence, remains calm under pressure, and takes pride in delivering a polished, memorable client experience.

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24‑hour personal helpline for employees, providing counseling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high‑street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people