Customer Retention & Appointments Specialist
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-06-23
Listing for:
Paul Rigby Group
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, Bilingual
Job Description & How to Apply Below
Paul Rigby Group in Birmingham is seeking a Customer Retention Specialist to strengthen relationships with current customers and enhance retention efforts across both Sales and Aftersales departments. The ideal candidate will engage with clients proactively, driving service bookings and fostering long-term loyalty.
Responsibilities include contacting customers through CRM, organizing appointments, and resolving queries. Success will be measured through service bookings, customer satisfaction, and overall contributions to dealership performance.
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