Business Improvement Manager; Waste Management​/Retention

Business Improvement Manager (Waste Management / Retention)

£28,000 + Performance Bonus + OTE £30k-£32k + Full Industry Training + Progression + Company Benefits

Sheffield

Are you confident handling difficult conversations and turning cancellations into long-term customer relationships, looking for an opportunity to boost your income with a performance bonus?

This established and growing waste management business is seeking a Client Retention Manager to protect recurring revenue and strengthen customer loyalty. Operating across the UK, this company have the aim to become one of the largest waste management service providers in the country.

Based in the Sheffield office, you will manage inbound cancellation requests, understand the root cause of concerns, and deliver solution-focused outcomes that retain business. You will act as a brand ambassador, clearly communicating service value while resolving issues related to billing, scheduling, or operations.

This role would suit someone with experience in retention, customer service, or sales who enjoys objection handling, problem-solving, and working in a target-driven environment.

Role

Summary:

• Manage inbound cancellation and retention calls
  
  * Identify reasons for dissatisfaction and provide tailored solutions
  
  * Promote service value and offer suitable alternatives
  
  * Liaise with billing and operations teams to resolve issues
  
  * Maintain accurate CRM documentation
  
  * Achieve retention and performance targets

The Person:

• Experience in customer service, retention, or sales
  
  * Confident communicator with strong objection-handling skills

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH
24160a

Keywords: Client Retention Manager, Retention Advisor, Customer Care, Waste Management, Call Centre, Account Retention, Service Recovery, Objection Handling, Customer Experience, CRM Systems, Sheffield

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

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